Industries
Energy & Utilities
Our solutions for the energy and utilities sector focus on sustainability and operational efficiency. From managing assets to optimizing energy consumption, we provide the tools to drive sustainable growth.
Sustainability & Efficiency
Enhancing Sustainability And Operational Efficiency
The energy and utilities sector faces increasing pressure to improve operational efficiency and sustainability while meeting regulatory requirements. Salesforce Energy & Utilities Cloud provides a comprehensive platform for managing complex utility operations, from asset management to field service optimization. By integrating data from various sources, our solutions enable real-time monitoring of energy usage, emissions, and equipment performance, supporting sustainability initiatives. Advanced analytics and AI-driven insights help identify inefficiencies, predict maintenance needs, and optimize resource allocation. Our solutions also enhance customer engagement by providing personalized service and proactive communication, improving customer satisfaction and loyalty.
Driving operational efficiency and sustainability with solutions designed for the energy sector.
Powering Efficiency in Energy with Salesforce
Energy & Utilities Cloud
Offers tools for managing complex utility operations.

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    Offers tools for managing complex utility operations, including asset management, outage management, and demand response. The platform’s real-time monitoring capabilities help utilities optimize energy distribution, reduce downtime, and improve service reliability. Energy & Utilities Cloud also supports compliance with regulatory requirements, helping utilities avoid penalties and maintain public trust.

Field Service Lightning
Optimizes field service management for efficient resource allocation.

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    Optimizes field service management by providing tools for scheduling, dispatching, and tracking field technicians. Field Service Lightning’s mobile app allows technicians to access job details, update work orders, and capture customer signatures on-site, improving first-time fix rates and reducing service costs.

Einstein Analytics
Provides data-driven insights for energy management and sustainability.

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    Provides data-driven insights for energy management and sustainability, helping utilities monitor energy usage, identify inefficiencies, and develop strategies for reducing carbon emissions. Einstein Analytics also supports predictive maintenance, enabling utilities to proactively address equipment issues before they lead to outages.

See how some of the world's top companies have upped their A-Game with the help of the Salesforce platform.

Salesforce Success Stories

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Duke Energy
Duke Energy turned to Salesforce to optimize its field service operations. By implementing Field Service Lightning, Duke Energy was able to improve the scheduling and dispatching of its field technicians, reducing response times and enhancing service quality. This optimization led to a 30% reduction in operational costs, as resources were used more efficiently, and customer satisfaction improved due to faster service delivery.
Vivint Solar
Vivint Solar leveraged Salesforce analytics to monitor and optimize its energy production and consumption. By analyzing data from solar installations, Vivint was able to identify inefficiencies and implement corrective actions quickly. This data-driven approach led to a 35% increase in energy efficiency, allowing Vivint to deliver more value to its customers while supporting its sustainability goals.
Driving operational efficiency, improving sustainability, and enhancing customer engagement.
Discover Salesforce’s Role in Energy & Utilities
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Efficient Operations Management
Use Energy & Utilities Cloud to streamline utility operations.

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    Salesforce Energy & Utilities Cloud helps utility companies streamline their operations by providing tools for managing assets, outages, and customer service. By automating workflows and providing real-time data on energy usage and grid performance, Salesforce enables utilities to operate more efficiently and deliver reliable service to their customers.

Optimized Field Service
Field Service Lightning ensures efficient use of resources.

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    Field Service Lightning ensures that utility companies can manage their field service teams more effectively. By optimizing scheduling, dispatching, and resource allocation, Salesforce helps utilities improve first-time fix rates, reduce service costs, and enhance customer satisfaction.

Sustainability Insights
Leverage Einstein Analytics for actionable insights into energy usage and sustainability.

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    Einstein Analytics provides utilities with actionable insights into energy usage, carbon emissions, and sustainability initiatives. By leveraging these insights, utilities can develop strategies for reducing their environmental impact, meeting regulatory requirements, and enhancing their reputation as leaders in sustainability.

Our Expertise

Our experts in Salesforce Energy & Utilities Cloud bring a deep understanding of the energy sector, with years of hands-on experience in managing and optimizing energy operations. We are committed to helping you achieve greater efficiency and sustainability.
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