Industries
Public Sector & Government
Transform public services with our Salesforce solutions designed for the public sector. We help you enhance citizen engagement, streamline processes, and improve service delivery for better community outcomes.
Citizen Engagement & Efficiency
Transforming Public Services With Efficient And Transparent Engagement
The public sector faces the challenge of delivering efficient and transparent services while engaging with citizens effectively. Salesforce Public Sector Solutions provide a unified platform for managing casework, service delivery, and community engagement. Our solutions enhance transparency and accountability by providing real-time visibility into service requests and case statuses. By leveraging Service Cloud, public sector organizations can improve citizen interactions and resolve issues quickly. Community Cloud fosters collaboration and engagement among citizens, enhancing community involvement. Advanced analytics and AI-driven insights help optimize service delivery, identify trends, and inform policy decisions, ultimately driving better outcomes for communities.
Enhancing transparency, citizen engagement, and efficiency in government operations.
Strengthening Public Services with Salesforce
Government Cloud
Tailored specifically for government agencies to manage operations and citizen services.

  • Learn How

    Tailored specifically for government agencies to manage operations and citizen services, providing a secure platform that meets government security and compliance requirements. Government Cloud’s features include case management, grant management, and constituent services, helping agencies streamline their operations and improve service delivery.

Community Cloud
Enhances citizen engagement by providing a portal for services and information.

  • Learn How

    Enhances citizen engagement by providing a portal for services and information, allowing citizens to access government services, submit requests, and receive updates in real-time. Community Cloud’s collaboration tools also enable government agencies to work more effectively with external partners and stakeholders.

Einstein Analytics
Offers data-driven insights for policy-making and resource allocation.

  • Learn How

    Offers data-driven insights for policy-making and resource allocation, helping government agencies make informed decisions based on real-time data. Einstein Analytics supports performance management by tracking key metrics and outcomes, enabling agencies to measure the impact of their programs and initiatives.

See how some of the world's top companies have upped their A-Game with the help of the Salesforce platform.

Salesforce Success Stories

Add your title here

This is the text area for this paragraph. To change it, simply click and start typing. Once you've added your content, you  can customize its design by using different colors, fonts, font sizes and bullets. Just highlight the words you want to design and choose from the various options in the text editing bar. This is the text area for this paragraph. To change it, simply click and start typing. After adding your content, you can customize it.

City of Los Angeles
City of Los Angeles leveraged Salesforce Community Cloud to enhance its citizen engagement efforts. By providing a centralized portal for citizens to access services, submit requests, and receive updates, the City was able to improve communication and transparency. This initiative led to a 30% increase in citizen engagement, as residents found it easier to interact with their local government and access the services they needed.
City of Santa Monica
City of Santa Monica faced challenges in managing its administrative costs while delivering high-quality public services. By implementing Salesforce Government Cloud, the City was able to streamline its operations, reduce redundancies, and automate routine tasks. This efficiency led to a 25% reduction in administrative costs, allowing the City to reallocate resources to more impactful community programs.
Improving citizen engagement, ensuring transparency, and optimizing government operations.
See How Salesforce Enhances Public Sector Services
Learn more

This is a paragraph. Writing in paragraphs lets visitors find what they are looking for quickly and easily.

This is a paragraph. Writing in paragraphs lets visitors find what they are looking for quickly and easily.

Learn more
Enhanced Citizen Services
Use Government Cloud to streamline service delivery.

  • See More

    Salesforce Government Cloud streamlines service delivery by providing government agencies with tools for managing constituent services, case management, and grant management. By automating workflows and centralizing service delivery, Salesforce helps agencies deliver faster, more efficient services to citizens.

Increased Transparency
Community Cloud provides a platform for transparent communication with citizens.

  • See More

    Community Cloud provides a platform for transparent communication between government agencies and citizens. By enabling citizens to access services, submit requests, and receive updates online, Salesforce helps build trust and foster a more engaged and informed community.

Data-Driven Decision Making
Leverage Einstein Analytics for better policy and resource management.

  • See More

    Einstein Analytics offers government agencies real-time insights into policy outcomes, resource allocation, and program performance. By leveraging these insights, agencies can make informed decisions that improve service delivery, optimize resource use, and achieve better outcomes for their constituents.

Our Expertise

Our team includes professionals with significant experience in Salesforce Government Cloud, specializing in public sector solutions. We are committed to helping government agencies improve citizen engagement and operational efficiency.
Share by: