Industry · HealthTech
Scale patient carewithout scaling burnout.
HIPAA-compliant patient outreach
Reasoning + L1 patient triage
Patient relationship mgmt layer
Sovereignty + Bedrock alt-path
The Problem
Your patients are everywhere.Your clinicians are stretched thin.
Patient data lives in a dozen places.
EHR, CRM, billing, scheduling, portal, claims: none of them talk to each other in real time. Care coordination dies in the gaps.
Care coordination is manual. Until it isn't.
When patients fall through follow-up cycles, outcomes slip and operational costs balloon. Most teams catch the gaps in retrospect, not in time.
Clinical staffing isn't getting cheaper.
Provider shortages are structural. Hiring your way to scale isn't sustainable in 2026: and your CFO already knows it.
The Maple HealthTech Stack
Health Cloud is the layer.Maple makes it act.
Health Cloud is not an EHR replacement: it's the patient relationship management layer that sits on top. We deploy agents that act on it without ever touching your protected EHR data.
HIPAA-compliant patient outreach
Reasoning + L1 patient triage
Patient relationship mgmt layer
Sovereignty + Bedrock alt-path
The integration layer
Health Cloud aggregates clinical and non-clinical data for a holistic view, enabling personalized engagement and care coordination. Maple wires Maven AGI for L1 triage, Vonage for compliant outreach, and Anthropic Claude for reasoning — all inside the Salesforce trust boundary.
Health Cloud
Patient relationship management layered on top of your existing EHR.
Maven AGI
Best-in-class autonomous L1 patient-service triage with explainable handoffs.
Vonage
HIPAA-compliant voice and SMS outreach for engagement and follow-up.
Anthropic Claude
Reasoning layer governed inside the Salesforce trust boundary.
Use Cases
Agentforce + Anthropicuse cases for HealthTech.
Patient Engagement Agent
Automated, HIPAA-compliant outreach for appointment reminders, screening follow-ups, and medication adherence. Reduces no-shows; improves outcomes.
Stack · Health Cloud + Vonage + Anthropic
Care Coordination Agent
Monitors patient records across systems and triggers care team alerts when intervention thresholds are hit. Surfaces the patient who's about to fall through.
Stack · Health Cloud + Snowflake + Anthropic
Digital Front Door Agent
Conversational AI as the first point of contact for new patients. Routes intake, verifies eligibility, schedules. Replaces a phone tree, not a clinician.
Stack · Health Cloud + Maven AGI + Vonage + Anthropic
L1 Patient Support Triage Agent
Handles billing questions, insurance verification, and scheduling changes autonomously. Frees human staff for clinical and complex cases.
Stack · Health Cloud + Maven AGI + Anthropic
Trust & Compliance
Why Maple's stackpasses your compliance team.
HIPAA framework + BAA
Architecture is reviewed for compliance with all platform partners before any agent goes live.
Trust boundary architecture
Claude inference happens inside the Salesforce VPC; PHI never crosses provider boundaries.
AWS HIPAA-eligible services
For workloads requiring sovereignty outside the Salesforce-hosted path.
Salesforce Shield + Health Cloud
Field-level encryption, RBAC, full audit trail logging on every agent decision.
What to Expect
No fake stats.Honest commitments.
Maple is in the first wave of agentic AI engagements. Our first HealthTech engagements are running now: patient engagement, care coordination, digital front door, and L1 triage agents.Published case studies are coming — meanwhile, here's exactly what every engagement commits to from day one.
Commitment 01
Time to first production agent
We architect and deploy your AI workforce in weeks, not months — with weekly milestone reviews you can hold us to.
Commitment 02
Agent Performance Audits
We optimize prompts, reasoning engines, and data triggers every month — and report exactly what work each agent did.
Commitment 03
Vendor lock-in
Every engagement ends with full ownership transferred to your team. We earn the next engagement, never the retainer trap.
Case studies in progress · Be one of our first
We Also Serve
Healthcare providers
Hospital systems, physician groups, specialty practices, ACOs. Same architecture, scaled for incumbent EHR complexity.
Life sciences
Pharma commercial ops, MedTech CX, clinical research engagement.
Payers
Health plans and value-based care organizations needing member engagement at scale.
Ready to extendclinical capacity?
Take the HealthTech Assessment or book a strategy session with our team.